Frequently Asked Questions

Questions, answered.

What material is used?

Each listing identifies the material and includes available treatment disclosure. Jadeite and nephrite are different minerals, so please rely on the specific product description.

Will I receive the exact piece pictured?

Exact-piece listings identify the unique piece and SKU. If a listing allows natural variation, that will be stated clearly.

How do I choose a bangle size?

Use our Size Guide and confirm the measurements on the individual product page. Please do not force a rigid bangle over your hand.

Can I return a custom piece?

Private custom pieces and bangles enlarged to a requested size are not eligible for automatic return, exchange, or refund due to dissatisfaction or change of mind. If there is a quality issue or a sizing concern, contact us by email so we can review it and provide written instructions.

Are natural jade variations defects?

No. Natural color, texture, inclusions, mineral lines, translucency, and other characteristics disclosed in the listing are part of natural, non-standard jade and are not defects. Review the Natural Jade Characteristics Disclaimer before ordering.

How long does shipping take?

Orders are typically dispatched within 4 business days after payment and confirmation of your order information. This processing period may include bangle size adjustment, polishing, quality inspection, and arranging a Chinese jewelry certification report. SF International transit is approximately 7–15 days after dispatch. See the Shipping Policy.

How do I track my order?

We upload tracking to the Shopify order page after dispatch and, where supported, to PayPal. You can also check your shipment on the official SF International Waybill Tracking page. Contact us if you need help finding the tracking information.

What should I check before ordering?

Confirm your shipping address, email, phone number, and bangle size before payment. After dispatch, an address change may be impossible or may cause delay and extra cost. Please also read the Privacy Policy, Shipping Policy, and Return & Refund Policy.