Frequently Asked Questions

A few things to know.

What material is used?

Check the material and treatment disclosure on each product page. The word jade can refer to different materials, so rely on the specific identification rather than color alone.

Will I receive the piece pictured?

An exact-piece listing will say so and identify its unique SKU. Other listings explain any variation.

Can I return my order?

Return terms will appear in the published Refund Policy once the store’s return window, address, and cost rules are confirmed.

Where do orders ship from?

Shipping origin and delivery estimates will appear in the published Shipping Policy once confirmed.