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Questions? We’re here to help.

For sizing, product details, live sale orders, authenticity questions, shipping, returns, or styling advice, contact our team. Please include the product name or your order number so we can help quickly.

Contact Mulan Jade

For the fastest reply, message us on WhatsApp, Facebook Messenger, or Apple iMessage.

Message us on WhatsApp for live sale orders and quick product questions.

Before you order

Review our Size Guide, Jade 101, Shipping Policy, Return & Refund Policy, Privacy Policy, and Natural Jade Characteristics Disclaimer & Purchase Notice. For a custom or high-value piece, contact us before checkout so we can confirm design, sizing, documentation, delivery, and signature requirements.

We aim to respond within one business day. Never send full payment-card details by email or message.