We stay with you after delivery.
If you notice an issue with your order, contact us as soon as possible with your order number and clear photos or video. We will review the situation and explain the next step.
Documentation
When documentation or a certificate is included with a piece, it is identified in the product listing or order materials. One-of-a-kind pieces are matched to their own product record.
Care and maintenance
Follow our Jadeite Care Guide and keep your item away from harsh chemicals, extreme heat, and impact.
Contact
Use our Contact Us page or reply to your order confirmation. We aim to respond within one business day.